Return Policy

🔄 Zemart Return Policy – Asaani Se Wapas Karein Apna Order

Welcome to Zemart – Jahan Aap Ki Khushi Hai Hamari Zimmedari!

Humari koshish hoti hai ke aapko behtareen quality ka product aur service mile. Lekin agar kisi wajah se aap apna order return karna chahein, to hum ne aap ke liye return process bilkul asaan banaya hai.

✅ Return Policy – Aap Ko Kya Janna Chahiye?

🕒 Return Karne Ka Duration:

Aap apna product delivery ke 7 din ke andar return kar sakte hain.

📦 Return Honay Wale Products:

Hum sirf wohi products return accept karte hain jo:

  • Istemaal nahi huay

  • Original packing mein hon

  • Tag ya seal lagi ho

  • Damage ya defective item ho

❌ Return Nahin Hote:

  • Sale ya clearance items

  • Used or damaged items (customer ki taraf se)

  • Hygiene items (jaise personal care products)

  • Custom or personalized orders

🔁 Return Kaise Karein?

Step-by-Step Guide:

  1. Return Request Submit Karein:
    Humein email karein ya WhatsApp par message bhejein:

    📧 Email: support@zemart.pk
    📱 WhatsApp: +92XXXXXXXXXX

    Apni return request mein yeh details share karein:

    • Order number

    • Product ka naam

    • Return ka reason

    • Product ki photo (agar damage ya wrong item hai)

  2. Approval Ka Wait Karein:
    Hamari team 24-48 ghantay mein aapki request review karegi aur aapko return instructions send karegi.

  3. Parcel Wapas Bhejna:
    Aapko product humein given address par courier ke zariye bhejna hoga (address aapko email mein diya jaye ga).

  4. Refund/Exchange:

    • Aap chahen to exchange ya store credit le sakte hain.

    • Refund sirf specific cases mein diya jata hai (jaise out-of-stock ya wrong/damaged delivery).

💸 Shipping Charges:

  • If product was damaged or wrong: Hum shipping charges cover karte hain.

  • If you changed your mind: Customer ko return courier charges khud pay karne honge.

❓FAQs:

Q: Kitne din mein refund milega?
Agar refund approved hota hai, to 5-7 working days mein aapko mil jaye ga.

Q: Agar product exchange karna ho to?
Haan, aap apna product kisi aur size, color ya item ke sath exchange kar sakte hain (stock ki availability par depend karta hai).

🛍️ Aap Ka Trust, Hamari Zimmedari

Zemart mein hum har customer ka khayal rakhte hain. Agar aapko kabhi bhi kisi maslay ka samna ho – chaahe delivery issue ho ya product ki quality ka – toh befikr rahiye, hum aapke saath hain.

Have Questions?
Feel free to contact us anytime. Humari team hamesha madad ke liye ready hai!

Agar aap chahein to is blog ka Urdu version bhi likh deta hoon ya isey Shopify ke blog format mein export karne ka guide de sakta hoon.

Kya aapko is mein return form ka link ya koi aur feature bhi chahiye?

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